1. Information We Collect (Driver App)

We collect personal information required to operate delivery services safely and efficiently. This may include your full name, phone number, email address, profile photo, vehicle information, device information, and delivery-related activity. We also collect precise location data (GPS), including background location, and photos uploaded as proof of delivery.

2. Use of Information

We use your information to:

• Create and manage driver accounts and identity verification
• Assign nearby delivery orders and support dispatch operations
• Provide real-time delivery tracking and delivery status updates
• Capture and verify proof of delivery (photos) to prevent disputes and fraud
• Provide customer support, investigate issues, and improve service quality

3. Location Data (Foreground & Background)

The Driver App collects precise location data to enable delivery services. Location data may be collected when the app is in use (foreground) and also in the background (when the app is minimized or closed) to support continuous tracking for deliveries and operational safety.

• Purpose: order assignment, route optimization, real-time tracking, and fraud prevention
• Background tracking is required for delivery operations and may stop when the driver goes offline (depending on system configuration)
• We do not sell or rent location data to third parties

4. Proof of Delivery (Photos)

Drivers may be required to capture or upload photos as proof of delivery. These images may be taken using the device camera or selected from the device gallery (if enabled). Proof-of-delivery images are used to confirm successful delivery, resolve disputes, and prevent fraud. Images are stored securely and accessed only by authorized personnel.

5. Information Sharing

We may share limited information only when necessary to provide the service:

• Customers: delivery status updates and real-time tracking during active deliveries
• Merchants: order fulfillment coordination (e.g., driver status and delivery progress)
• Payment gateways: processing transactions (if applicable). We do not sell your information to third parties.

6. Security Measures

We use encrypted connections (SSL), secure cloud infrastructure, and restricted access controls to protect your information. Only authorized staff can access sensitive records.

7. Data Retention

We retain driver, delivery, and transaction-related data only as long as necessary for delivery operations, dispute resolution, fraud prevention, and legal or regulatory requirements.

8. Cookies and Analytics

Our website may use cookies and analytics tools to improve site functionality and service performance. You can disable cookies in your browser settings.

9. User Rights

You may request to access, update, or delete your personal data by contacting our support team. You can also manage app permissions in your device settings; however, disabling location access may affect delivery functionality.

10. Contact Us

• Phone: +85581 596 168
• Email: contact@eastbuy.app